14 Dec 2009 @ 1:16 PM 

xmas-treeOk looks like no rush to call me back so I called normal support and got a bit of script from them and did a bit of tweeting to prompt someone higher than first line support into calling me.

I called support back and requested the card be removed and that I had a refund for the 2 domains I didn’t want renewing. Put on hold came back and was told.

That is all done now for you Sir, card removed, and refund actioned!

What if I make another payment with a card? It will be entered in your account as the master card for any services due for renewal. hmmm not good and I know you can go in and cancel the auto renewal for domains but that removes the reminders to say your domain is soon due for renewal in 60 days / 45 days / 30 days and so on right down to a day which is GREAT!

Got a call from 123-REG not sure how high up this guy was but he listened and almost agreed with somethings.

I just told him to revert back to how it use to be. Not saving card details and maybe have a box that you have to tick as an agreement if you wish you card to be stored – don’t tick it it doesn’t store it.

Hopefully we  should see a PR and emails been sent out  saying it’s now back to how it was. Also I hope the developer team will add a tick box for YOUR choice to add card details and not to do it automatically when buying services from them.

Thanks for your call back and help today 123-REG, lets see if you can gain customers and customer convidence before Christmas and not loose it and really put you foot in it guys!

Do 123-reg send out client gifts at Christmas does anyone know? ;o)

Posted By: Blogging
Last Edit: 14 Dec 2009 @ 01:16 PM

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 13 Dec 2009 @ 9:00 PM 

Well, first of all 123-reg now have their own category on my blog. It’s not a good thing  but is to reflect how pissed off I am tonight!
About 10 days ago I noticed all my details filled out at checkout stage when I went to reg a domain at 123-reg+ (not because of my browser setting as I have that disabled) So I thought Strange carried on, paid for the domains and looked at my account payment details which should have been blank.

123-REG had only added my debit card details to my account from my last visit a few days earlier and then saved them to auto renew and pay for any domains/hosting/servers coming up for renewal.


not-a-happy-bunnyI called them up and asked why my card details had been copied and added to my account? I was told “You MUST have gone in added your details yourself and saved it.” That people is absolute nonsense, but hey ok I said “Remove them and this had better not be an on going thing or to be repeated if you don’t mind”

Tonight I gets an email invoice from 123-REG “Domain renewals and Please note that this invoice has been paid. Please do not post a cheque.”

Shot over to my account and AGAIN the prats had harvested my card details and added them to my account to auto renew any domains/hosting/servers coming up for renewal. Which their was and took money from my account without my consent.

THEFT that’s called I think, correct me if I’m wrong!

I will see what they have to say tomorrow when I hopefully get a call back.

To happen once is not on but twice in less than 2 weeks and to also take money using my card without my consent is boarderline me calling my solicitor.

Question to 123-reg if they do read this and one that I will ask tomorrow.

What if the card I used last when you copied the details wasn’t mine, maybe a friend wanted a domain and I offered to use my account to buy  it through?

Posted By: Blogging
Last Edit: 13 Dec 2009 @ 09:00 PM

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