Blogging Along

Ok here goes a rant on our wholesaler of VoIP who we resell VoIP under our umbrella of Hull VoIP.

Since taking them on-board last May-June 08 to sell VoIP through them, I have lost count of issues they have had with their system. From a total melt down, to lines been cut off, poor sound quality and so on. If you were a one man band or personal use you wouldn’t in all fairness notice that much.

I have a local company on Gradwell’s system with around 50 phones making 1500 incoming and outgoing calls a month (excluding internal) and all works great with the setup we’ve installed. All hell breaks loose at least once a month and phones either de-register or are just totally unusable to name just 2 problems.  When something isn’t right these guy’s are the first to SHOUT with calls coming in and going out every minute of the day, something goes wrong, they know!

Apparently over the past 6 months Gradwell have invested in a lot of kit to fail safe it but it always seems to have issues still after all their investment. Their status (what they do post) reads like a nightmare script and you wouldn’t touch them if they paid you.

One of my biggest rants is at their over flow (lack of staff) system that goes to a answering service who never get informed of whats going on. Email is a wonderful tool to just say

Hey any customers calling (from their mobiles LOL) about VoIP it’s down with a estimated time of fix 30 minutes

Call backs happen at least 24 hours after any messages you’ve left and emails longer. I’m not sure whether it’s lack of money extra staff don’t get employed or it’s just penny pinching that leaves a shite customer service.

I’m sure Gradwell have Google scan the Internet for mentions of “Gradwell” and read this and many other rants. How about a bit of compensation or credit to my account as I must have ran around like a blue arse fly for hours this year trying to calm clients down and show willing to resolve issues out of my control.

Before this year is out and with all the issues over the past 12 months and some days feeling phyically sick. I’m affraid I’ll have to say for them reasons I will have to think about saying….

I’M OUT

Maybe…