Blogging Along

A few moans and groans from me as a list to just say I’ve posted, as I’m stupidly busy and can’t think or focus on a decent blog post.

Moans and groans about things that bug me!

• People that over take a lorry on a dualo carrige way half a mile before they are along side it and then sit at 57mph for 5 miles while slowly over taking it.
• Projects that should take 2 months MAX but beyond my powers takes nearly 2 years!
• Unplanned nights out ‘on a school night too’ and then rolling in at 6:30am
• Puppies that think plants are toys and can be chewed
• Not having enough hours in the day to take a few hours out to start or finish small personal projects
• VodaFone charging £5 for using your iphone as a modem and thethering it to a laptop
• How BP can spend billions on cleaning up an oil spill but would even think of spending that on renewable energy

Over and out – back soon.

Ok looks like no rush to call me back so I called normal support and got a bit of script from them and did a bit of tweeting to prompt someone higher than first line support into calling me.

I called support back and requested the card be removed and that I had a refund for the 2 domains I didn’t want renewing. Put on hold came back and was told.

That is all done now for you Sir, card removed, and refund actioned!

What if I make another payment with a card? It will be entered in your account as the master card for any services due for renewal. hmmm not good and I know you can go in and cancel the auto renewal for domains but that removes the reminders to say your domain is soon due for renewal in 60 days / 45 days / 30 days and so on right down to a day which is GREAT!

Got a call from 123-REG not sure how high up this guy was but he listened and almost agreed with somethings.

I just told him to revert back to how it use to be. Not saving card details and maybe have a box that you have to tick as an agreement if you wish you card to be stored – don’t tick it it doesn’t store it.

Hopefully we  should see a PR and emails been sent out  saying it’s now back to how it was. Also I hope the developer team will add a tick box for YOUR choice to add card details and not to do it automatically when buying services from them.

Thanks for your call back and help today 123-REG, lets see if you can gain customers and customer convidence before Christmas and not loose it and really put you foot in it guys!

Do 123-reg send out client gifts at Christmas does anyone know? ;o)

Well, first of all 123-reg now have their own category on my blog. It’s not a good thing  but is to reflect how pissed off I am tonight!
About 10 days ago I noticed all my details filled out at checkout stage when I went to reg a domain at 123-reg+ (not because of my browser setting as I have that disabled) So I thought Strange carried on, paid for the domains and looked at my account payment details which should have been blank.

123-REG had only added my debit card details to my account from my last visit a few days earlier and then saved them to auto renew and pay for any domains/hosting/servers coming up for renewal.

NOT A HAPPY BUNNY PEOPLE

I called them up and asked why my card details had been copied and added to my account? I was told “You MUST have gone in added your details yourself and saved it.” That people is absolute nonsense, but hey ok I said “Remove them and this had better not be an on going thing or to be repeated if you don’t mind”

Tonight I gets an email invoice from 123-REG “Domain renewals and Please note that this invoice has been paid. Please do not post a cheque.”

Shot over to my account and AGAIN the prats had harvested my card details and added them to my account to auto renew any domains/hosting/servers coming up for renewal. Which their was and took money from my account without my consent.

THEFT that’s called I think, correct me if I’m wrong!

I will see what they have to say tomorrow when I hopefully get a call back.

To happen once is not on but twice in less than 2 weeks and to also take money using my card without my consent is boarderline me calling my solicitor.

Question to 123-reg if they do read this and one that I will ask tomorrow.

What if the card I used last when you copied the details wasn’t mine, maybe a friend wanted a domain and I offered to use my account to buy  it through?

Moved out from Hull to Gilberdyke into a brand new house a few years back to move closer to work, but to cut a long story short. Got laid off, setup on my own and is at least an hours round trip to anywhere towards Hull.

Been out in the sticks (watching tractors pulling trailers full of carrots and potatoes) I thought would be quite peaceful but when you get a dick of a boy racer bombing around all the time from getting in from work till going on midnight it ain’t! (Needs his exhaust fixing I think) He skidded off the road last year, his car was a right off and luckily no one else was involved as he does think 2 inch from peoples bumpers is acceptable.

COCK!! a doodle doooooooo……

Hopefully he’ll do a better job now the wet weather is back!

Been self employed and only just starting out in April 08 isn’t a great platform to look at moving and so need to start thinking big and up a gear or two into earning some serious cash.

This is in the form of mini site revenue, domain sales, directory building, websites for clients and any sexual favours needed. (last part is a lie)

Been self employed is great at times but can put me on a bit of a downer not been able to bounce ideas around with people face to face. Living in the sticks again doesn’t help that situation, distance, travel, and cost etc.

2010 we should be looking at selling in spring time and then start to rent for a year or so to sort things out and get back to normal living in Hull.

All in all I need to move people!

Ok here goes a rant on our wholesaler of VoIP who we resell VoIP under our umbrella of Hull VoIP.

Since taking them on-board last May-June 08 to sell VoIP through them, I have lost count of issues they have had with their system. From a total melt down, to lines been cut off, poor sound quality and so on. If you were a one man band or personal use you wouldn’t in all fairness notice that much.

I have a local company on Gradwell’s system with around 50 phones making 1500 incoming and outgoing calls a month (excluding internal) and all works great with the setup we’ve installed. All hell breaks loose at least once a month and phones either de-register or are just totally unusable to name just 2 problems.  When something isn’t right these guy’s are the first to SHOUT with calls coming in and going out every minute of the day, something goes wrong, they know!

Apparently over the past 6 months Gradwell have invested in a lot of kit to fail safe it but it always seems to have issues still after all their investment. Their status (what they do post) reads like a nightmare script and you wouldn’t touch them if they paid you.

One of my biggest rants is at their over flow (lack of staff) system that goes to a answering service who never get informed of whats going on. Email is a wonderful tool to just say

Hey any customers calling (from their mobiles LOL) about VoIP it’s down with a estimated time of fix 30 minutes

Call backs happen at least 24 hours after any messages you’ve left and emails longer. I’m not sure whether it’s lack of money extra staff don’t get employed or it’s just penny pinching that leaves a shite customer service.

I’m sure Gradwell have Google scan the Internet for mentions of “Gradwell” and read this and many other rants. How about a bit of compensation or credit to my account as I must have ran around like a blue arse fly for hours this year trying to calm clients down and show willing to resolve issues out of my control.

Before this year is out and with all the issues over the past 12 months and some days feeling phyically sick. I’m affraid I’ll have to say for them reasons I will have to think about saying….

I’M OUT

Maybe…